In the unlikely event the OSTRICHPILLOW® you received is found to be defective or damaged, we do apologize! You may request a replacement of the item to us within 48 hours of receipt. You will have to request the authorization for the exchange by filling up this form.
All our pillows are lovingly hand crafted and it is very unusual if you've received a damaged or defective item.
Luckily we warrant our products to be free from defects in workmanship and materials in accordance with its instructions for use for 1-2 years (depending on the region) from the date of original purchase.
Before submitting your request, here are some important info to remember:
- All damage requests will be thoroughly inspected by our team.
- If your product is an OSTRICHPILLOW® Light, Loop or Mini, the label around the pillow has to be intact. (Unless this is a warranty claim)
- Any damage that is related to improper care or misuse is not covered with the warranty. Here is a link to the care instructions. For OSTRICHPILLOW® GO care, please visit the product page.
- Returns made without our authorization will be refused.
- If your request is approved, you will receive an email with the next steps to follow.
- Please do not hesitate to reply in case you need further help!
To investigate your claim, please fill out this form.*Our offices are based in Europe so we may be resting when we receive it. We will come right back to you as soon as we are vertical. Thank you.