|We know you must be super exited to receive your new dreaming companion, and we'll do our best to make sure you're snoozing in style in no time!|
Sometimes, there may be cases where you might need our guidance, and our team is always ready support you if you need us.
If the issue you're experiencing is not listed below, please feel free to drop us a line.
I didn't receive my tracking email.
If you haven't received your tracking information within 24 hours of placing your order, don't worry! Please drop us a line at firstname.lastname@example.org providing your order number (you can find it in the order confirmation you received after placing your order) and we will provide all necessary information to track your OSTRICHPILLOW®.
NOTE: Please be aware that using Paypal (or other) echeques will result in a delay to your order being confirmed and dispatched of approximately 1-2 weeks. This is due to the time it takes for Paypal to communicate with your bank, and then for the funds to clear.
My order didn't reach me yet, what should I do?
As all our pillows are delivered using your local courier service it's always faster to contact the courier directly. However, please remember that we are always here in case you need any help!
My package seems to be lost.
If after contacting the courier you are told that your package is lost, please contact us at: email@example.com and we will gladly help you out.